Frequently Asked Questions

I have recently enrolled in online banking but have forgotten the password I chose at enrollment.

Simply enter the login ID you chose at the time of enrollment, then click 'Forgot Password.' You will be prompted to receive a new secure access code. Once received and entered, you can then create a new password.

When I logged in for the first time I was asked if I want to register the computer. Is this something I should do?

Registering the computer means that it will 'remember' you for future sessions and therefore not require the use of a secure access code each time you log in. Registering the private device(s) you normally use to access online banking provides an additional layer of protection to help verify your identity. Please note that you should NOT register devices that are public.

I have logged in several times and each time I am prompted to obtain a secure access code, even though I registered the computer. How can I keep this from happening?

This typically occurs if your browser is set to remove all 'cookies'. The system recognizes you by your browser's specific cookie, and if this is absent, the system assumes you are a first-time user. Generally, some minor changes to your browser settings will correct this issue. Please refer to our Optimal Browser Setting Guides. <<link to browser settings>>

How can I view my checks or deposits in online banking?

The ticket image icon next to some transactions indicates there is an image for that transaction. Just click on the icon and the image will display.

How can I change the names that appear for each account?

You can change the display name for any account by going to the Settings>Account Preferences and enter a 'nickname' for any of your accounts. Your chosen name will then appear instead of the default name or account number.

How do I see what transactions that I have done online?

If you select transactions>online activity center you will see all individual transactions. Click on recurring to see transactions that are currently setup as a recurring transaction. Click on mobile deposited checks to see all checks that have been deposited through the mobile deposit feature.

I don't see one of my accounts when I log into online banking. How do I add it?

To add an account of which you are an owner, please send a Secure Message through online banking indicating which account you wish to add.

For some reason, my account history appears to be displaying with the oldest transactions on the top, instead of the newest. How to I correct it so that the top is the most recent transactions?

It appears that you may have inadvertently sorted your history from oldest to newest. This can happen by clicking the date heading in online banking. If you want the page to revert back to original, simply click 'home' and then open your history again. This will restore the default view of newest to oldest transactions.

I thought I completed a transaction but it is showing as 'Drafted'. How can I complete this?

Go to Online Activity, where you will see options of Approve, Draft, Cancel at top of page. Choose 'Approve' to complete the transaction. In addition, you can always check the status of any transaction created online by going to Online Activity. To view all transactions, simply click drop-down box next to Transaction Status and change to 'All' and hit 'Submit' button.